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Contacts Returns information
Unwanted goods may be returned for a refund or exchange if returned in their original condition within 8 days of delivery with proof of purchase. Refunds will be made against the original form of tender.

This does not apply to certain items such as bespoke or perisable goods, and does not affect your statutory rights. Please see our terms and conditions for important details regarding returns.

Arrow down Returns instructions
Log in to your account and click on "Order History". Select the order you would like to return and click the button marked "Request Return" to display a returns form. Package the merchandise to prevent damage, enclosing this completed form. Send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk.
Arrow down Returns address
Zig Zag Access Limited
174A Gelderd Road
Leeds
LS12 6LZ
Tel: 0113 279 9000 | Fax: 0113 279 9005 | © Zig Zag Access Ltd
Copyright © 2006 ZigZag Access®. All Rights Reserved. ZigZag Direct is a trading style of ZigZag Access Ltd.