Q. Do I need to be a limited company to be able to place an order?

A. No, not necessarily, but the vast majority of our customers are limited companies. If you are self-employed or an individual who wishes to arrange an order for personal use, we ask that you pay a deposit. The value of this deposit will depend on the equipment and hire term involved. We also require two forms of I.D., such as a driving license or passport, and a utility bill or recent bank statement that verifies your address.

Q. How do I open a credit account?

A. You can open a credit account with Zig Zag Access quickly and easily. Simply click the Trade Accounts link halfway down our homepage. Once you’ve submitted your application, we’ll get your account set up as soon as possible (often within minutes). If you prefer, you can open a credit account over the phone by calling us on 0113 2799000.

Q. Do I have to be trained before hiring a Scaffold Tower?

A. Zig Zag Access does not require you to be trained. However, if the scaffold tower is intended for use in a health-and-safety-controlled environment, then the main body responsible for health and safety may insist that you are trained and ask for proof of this. P.A.S.M.A. provides industry standard training courses for the safe use of mobile access towers, and its certificates are recognised throughout the U.K. For more information, please visit www.pasma.co.uk.

Q. How far do you deliver your equipment?

A. We cover the whole of West Yorkshire, as well as parts of North, East, and South Yorkshire. We also regularly deliver to Lancashire, the North East and the Midlands depending on the equipment that is needed. Hirers of Spandeck and staging boards often require us to transport equipment much further as this is a service that not many companies are able to provide efficiently.

Q. Do you provide a tower erection service?

A. Unfortunately, we can only supply you with the necessary equipment and cannot help with its erection. We can, however, demonstrate the basic information required at the point of sale. All our employees are P.A.S.M.A. trained and have extensive knowledge of all our products.

Q. Do you assist with site surveys?

A. Yes, in some circumstances. If you are unsure what equipment you require for a specific application, it may be possible for us to assist you. Please contact our office for more information.

Q. If I wish to collect equipment rather than have it delivered, do you keep all of the products you advertise in stock?

A. We usually keep stocks of all our hire and sale products but advise you to check with us first to avoid disappointment.

Q. How much notice do I need to give if I want to hire something?

A. Normally, 1 to 2 days’ notice is sufficient. Nevertheless, certain specialist equipment or particularly large orders may require more notice, and in these circumstances, it is best to contact our office as soon as possible.

Q. Do you provide any insurance for any accidental damage or loss of equipment that is hired?

A. Sadly, we’re unable to provide this type of insurance but highly recommend that you take the necessary precautions to avoid any costly charges.

Q. If I hire equipment for a specific length of time, will you collect it automatically at the end of the predicted hire term?

A. No. As construction projects are prone to overrun, we require instructions from you asking us to collect any hired equipment, and all hire charges will continue until this point.

Q. Am I still responsible for the safety of any hired equipment after I have off-hired it and asked you to collect it?

A. Yes. You remain responsible for the equipment until the time it is collected, and it will also need to be stored in an accessible location. However, thanks to our exceptionally prompt collection service, this is rarely a problem.